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Instagram has zero tolerance for defamation

All Headlines 17:53 August 24, 2016

SEOUL, Aug. 24 (Yonhap) -- Photo and video sharing website Instagram said Wednesday that it has a "zero tolerance" policy towards defamation, vowing to cooperate with South Korean authorities on such crimes.

"A lot of situations have risen here in (South) Korea, including defamation, libel and public shaming cases. We as a company have zero tolerance for that," Nicky Jackson Colaco, director of public policy at Instagram, told reporters in Seoul.

Defamation and vulgar language used by people on social networking services (SNS), including Instagram and its parent company Facebook, have risen as a social issue here.

"Instagram has cooperated with local authorities because we want people to feel safe and we want to make sure that such behavior does not continue on Instagram," Colaco said.

Instagram said the company always rewrites guidelines after listening to user complaints to ensure that hashtags related to sex or other violent crimes are screened.

"We have Operation Centers around the world staffed with topic experts such as those knowledgeable in bullying, suicide prevention and more," said Colaco.

In order to tackle online harassment, Instagram also rolled out a comment moderation feature that allows users to either filter abusive comments or completely turn off comments.

The company said it also has different language experts, including for Korean, which allow them to monitor content in the original language, which no translation tools can provide.

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