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Samsung announces global recall of Galaxy Note 7

All News 17:33 September 02, 2016

SEOUL, Sept. 2 (Yonhap) -- Samsung Electronics Co. on Friday announced an unprecedented global recall of its Galaxy Note 7 after several of the phablets caught fire while being charged, promising to offer new replacements to all of the buyers at home and abroad.

Samsung apologized for the recall in a news conference in Seoul, saying that its investigation has found the fire was caused by faulty battery cells.

Koh Dong-jin, head of Samsung's handset business division, told reporters that only 24 out of 1 million Galaxy Note 7 smartphones have been found with the faulty battery.

"As of Sept. 1, a total of 35 claims were registered with Samsung's service centers at home and abroad. Only 24 units on a scale of 1 million were affected by the battery problem," Koh said in the conference.

Samsung will replace all Galaxy Note 7 handsets sold at home and abroad with new ones, regardless of the date of the purchase, Koh said.

"By putting our top priority on customer safety, we've decided to halt sales (of Galaxy Note 7) and offer new replacement handsets to all customers," Koh said.

Samsung began selling the Galaxy Note 7 on Aug. 19 in 10 countries worldwide.

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