Go to Contents Go to Navigation

(LEAD) Samsung suspends global sales, replacements of Galaxy Note 7

All News 09:06 October 11, 2016

(ATTN: UPDATES throughout with statement, details; AMENDS headline)

SEOUL, Oct. 11 (Yonhap) -- Samsung Electronics Co. said Tuesday it will ask global partners to halt sales and exchanges of the Galaxy Note 7 and advised consumers to immediately stop using the smartphone because of continued safety concerns.

The latest warning came about 10 days after Samsung resumed sales of the new Note 7 following an unprecedented replacement program over a battery problem.

(LEAD) Samsung suspends global sales, replacements of Galaxy Note 7 - 1

"We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note 7. Because consumers' safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place," Samsung said in a statement.

"We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation," Samsung said.

"Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available," Samsung said.

Earlier this week, Samsung suspended production of the Galaxy Note 7 amid a series of media reports that some of its replacements have caught fire.

The South Korean tech giant announced the global recall of the controversial handset in early September due to reports of some handsets catching fire while charging. The device first went on sale on Aug. 19.

Samsung said it is working with the U.S. Consumer Product Safety Commission to investigate reported fires involving the new Note 7s.

In a separate statement, Elliot Kaye, chairman of the U.S. safety commission, said the decision by Samsung to stop sales and exchanges of the Note 7 was "the right move."

Send Feedback
How can we improve?
Thanks for your feedback!