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Hotels.com vows to seek tech innovation, localization for S. Korea

All News 14:32 November 16, 2018

SEOUL, Nov. 16 (Yonhap) -- Hotels.com, a global booking service platform, will focus on technology innovation and localization to attract more South Korean customers, a senior company executive said Friday.

"Korea is one of the fastest growing markets in the Asia-Pacific region," Nelson Allen, general manager of Hotels.com's Asia Pacific region, said in a press conference in Seoul meant to mark the 10th anniversary of the brand's entry into the country.

"We are doing a lot of projects on Korea to understand customers' needs."

The number of outbound South Korean tourists has been on the rise in recent years.

In 2017, the figures came to 26.5 million, up 18.4 percent from the previous year, according to government data.

"The paradigm over travel is rapidly changing with mobile becoming ever more important," said Jason Kim, representative director of Hotels.com Korea Co. "We will continue to invest in technology."

Expedia Group, which has Hotels.com and a number of other travel-related brands under its wing, has spent US$1.5 billion in the last 12 months on technology and data, according to the firm.

Nelson Allen, general manager of Hotels.com's Asia-Pacific region, speaks during a press conference in Seoul on Nov. 16, 2018. (Yonhap)


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