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KT fined 165 mln won for mobile service activation delay

It 13:25 April 14, 2021

SEOUL, April 14 (Yonhap) -- South Korea's telecommunications regulator said Wednesday it fined local telecom giant KT Corp. 165 million won (US$147,000) for delaying activation of its mobile network services for nearly 20,000 users who had preordered Galaxy Note 20 smartphones last year without proper cause.

The Korea Communications Commission said KT violated local telecommunications laws by delaying network activation for up to six days for 19,465 users who had preordered the devices from Samsung Electronics Co. from August 7 to 13 last year.

The users accounted for 26.7 percent of KT's total 72,840 preorders for the Galaxy Note 20.

The commission said KT's retail stores delayed the network activation as the incentives for selling Note 20 smartphones were lower than for other smartphones, leading store workers to prioritize opening network services for phones other than the Note 20.

The regulator said that KT headquarters also delayed service activations to prevent a system overload due to the popularity of the devices. The commission, however, rejected that this was proper cause for KT's actions.

Along with the fine, the regulator ordered the company to make improvements to its services, such as user notifications.

This file photo shows the entrance to KT Corp.'s headquarters in central Seoul. (PHOTO NOT FOR SALE) (Yonhap)


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